Customer Guide
Returns & Refund Policy
⚠️ Store Owner Notice: This policy document is a starter draft and requires review by legal/store management prior to publication.
1. 7-Day Return Window
We want you to be completely satisfied with your purchase. You may request a return within 7 calendar days of physical package delivery.
2. Eligibility Conditions
- Items must be unused, unwashed, and in their pristine original condition.
- All original tags, authenticity cards, dust bags, and branded boxes must be intact.
- Consumables (such as opened tea canisters or hygiene products) are non-returnable unless received damaged.
3. Reverse Pick-Up Process
Once your return request is authorized by our support team, our logistics partner will arrange a doorstep reverse pick-up within 48 to 72 hours. Please hand over the parcel securely packed with original inserts.
4. Refund Processing Time
Following quality inspection at our Bengaluru facility, refunds are initiated within 48 business hours:
- Prepaid orders (Razorpay, UPI, Cards, NetBanking): Refunded directly to original payment source (3–5 banking days).
- Cash on Delivery (COD): Refunded via secure NEFT/IMPS bank transfer or store credit upon receiving your bank account details.